![]() Your CNN account Log in to your CNN account Later this month, the CFPB will post on its website the point of contact at Bank of America for further consumer inquiries. The credit card customers who were promised rewards that were not delivered have already been paid, according to the CFPB, so it is not ordering Bank of America to provide further remediation for that group. ![]() The bank will either put funds into your deposit account or will send you a check. The onus will be on Bank of America to send payments to anyone who is eligible. If you think you’ve been affected by the double-charging-of-fees violation or the fake account violation, you don’t need to take action to receive your payment, according to the CFPB. What to know if you’re eligible for payment Last year it was ordered to pay a $10 million civil penalty pertaining to unlawful garnishments and it was further ordered to pay $225 million to consumers for “botched disbursement of state unemployment benefits at the height of the COVID-19 pandemic.” In 2014, it was ordered by the CFPB to pay $727 million in redress to consumers for illegal credit card practices. And those reported Tuesday are smaller than earlier ones. The CFPB also said the bank would make special offers of cash and points when signing up new credit card customers, but that it illegally withheld those promised bonuses to tens of thousands of customers.Īnd from at least 2012, the agency said, in order to reach now defunct sales-based incentive goals and boost their evaluations, bank employees “illegally applied for and enrolled consumers in credit card accounts without consumers’ knowledge or authorization.” That involved using or obtaining consumers’ credit reports without their consent and it resulted in customers being charged unjustified fees, taking hits to their credit reports and having to make efforts to correct the errors the bank made.Īs a result of the violations regulators announced Tuesday, Bank of America will be on the hook to pay the agencies and the customers who were harmed over $250 million in total.īut this is not the first time the bank has been hit with regulatory fines. As a result of these industry-leading changes, revenue from these fees has dropped more than 90 percent,” a spokesman said. “We voluntarily reduced overdraft fees and eliminated all non-sufficient fund fees in the first half of 2022. Additionally, customers had no ability to know when or if a merchant would resubmit a transaction to the bank for payment and therefore could not reasonably avoid the assessment of multiple fees for the same transaction,” the OCC said in its statement.īank of America noted in an email to CNN that those fees were eliminated last year. “The bank’s disclosures did not clearly explain that multiple fees could result from the same transaction. At that point the customer would again be hit with either a $35 insufficient funds fee or $35 overdraft fee. That would happen after a first transaction was declined if a third-party merchant resubmitted the charge to the customer’s account, which may still have had insufficient funds to cover that expense. The CFPB said that Bank of America “harmed hundreds of thousands of consumers over a period of several years and across multiple product lines and services.”Īmong them, the CFPB and OCC found that the bank, which normally charged customers $35 if their transaction was declined due to insufficient funds, allowed those fees to be “repeatedly charged” for the same transaction, resulting in customers being charged “tens of millions of dollars in fees on resubmitted transactions,” according to the OCC. The CFPB will be putting an end to these practices across the banking system.” ![]() “These practices are illegal and undermine customer trust. “Bank of America wrongfully withheld credit card rewards, double-dipped on fees, and opened accounts without consent,” CFPB Director Rohit Chopra said in a statement. Some of the charges are reminiscent of the Wells Fargo scandal last decade that involved opening millions of bank accounts without customer authorization. The bank is the second largest in the United States, serving 68 million individuals and small businesses. The Office of the Comptroller of the Currency also ordered Bank of America (BAC) to pay more than $100 million to customers and $90 million in penalties. ![]() Federal regulators said Tuesday they found that Bank of America harmed customers by double-dipping on fees, withholding credit card rewards and opening fake accounts, all of which are violations of various consumer financial protection laws.Īs a result, the Consumer Financial Protection Bureau ordered Bank of America ![]()
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